元レストランサービスwoman
I saw a disturbing scene that caught my attention... I would say it's a minor scandal. It happened in this store by chance, but I have seen this scene in other Starbucks as well. It involves "taking photos with smartphones during business hours." I won't mention the date and time to keep it discreet.
The area along the Tobu Tojo Line is steadily growing. The Starbucks in the Aeon shopping mall in Higashi-Ikebukuro is a great place to relax. I believe this happens during times when there are no employees around, like after a shift change or when the staff is busy. However, what I witnessed went beyond that.
People were standing at the counter taking photos with their smartphones, in front of the register, and even in the kitchen. This went on for about 5-6 minutes openly, not discreetly.
I asked my niece about it, who has worked in a decent restaurant as a part-time job. She said, "I wouldn't do it, but if someone suggests it, others will probably join in." It seems that among the younger generation working in the service industry, there are those who will lead such behavior.
From a human resources management perspective, the current common practice of employing a large number of part-time workers with minimal hours may be reaching its limits. With fewer full-time employees supervising, the workplace management can become lax. Additionally, with fewer places for young people to socialize, bringing a laid-back attitude to work may become the norm.
To instill a sense of responsibility, we need to increase the number of young people for whom work is a part of their lives. If work is essential for their livelihood, there will naturally be a sense of responsibility in the workplace.
In North America, some local chains of good repute adjust shift hours based on work attitude, recognize long hours as a sign of excellence, and provide support such as assistance with school fees to outstanding employees. Without measures like these, the situation may deteriorate, and incidents like the one I witnessed may become more common.
I have seen scenes like this "photo-taking event during business hours" not just once or twice, but multiple times. Regardless of how much we scold the young people on-site, it is a problem that will not be solved structurally.
If you have any good solutions, please let me know. I believe the only solution is to increase the number of young people on-site who work seriously because they are compelled to work. Smart and ambitious individuals will not work in the food and beverage industry, so I can't think of any other solution. It seems that the challenging days continue in the frontline service industry, where sales are steadily declining. If you have any better solutions, please let me know.