ランチ会好き
Anyway, they are incompetent! The floor staff lack ability, but the manager and chef are too harsh. It was an infuriating experience. This restaurant is located in Hoshino Resorts Tomamu, in a restaurant street called Hotaru Street. The restaurant is located at the end of an outdoor mall, with 4 people waiting outside after 6 pm. There are about 7 people waiting between the double doors, but the line isn't moving at all. The temperature is -7 degrees Celsius. It's so cold. Since ramen shops usually have good turnover, we decided to wait. However, the line isn't moving at all. There are many empty seats visible inside, but the dishes are not being cleared. It must be difficult to clean the tables and chairs during the pandemic, but at least clear the dishes after delivering the ramen. There are families waiting outside in the cold, so they should be seated quickly. The staff is not showing any sense of urgency and is working slowly. They do not apologize for the wait. Occasionally, the chef brings out the ramen, but does not do any other work. At Hoshino Resorts, you can check the availability of restaurants online and on the hotel room TV. When I checked again on my phone, it showed "No wait", but the last update was after 3 pm. If they don't update it, what's the point of the system? People might come thinking there's no wait, right? When almost half of the seats were empty (after waiting for almost an hour), an Asian man with children who was waiting in front of us finally lost his temper. He protested in English asking why they weren't seating people in the many empty seats inside. The female floor staff did not understand English and just stood there blankly. When my husband translated, they said they couldn't seat them because there were no seats for 3 people. But there were 6 empty seats separated by panels at the counter, as well as empty tables for two. "It's fine to sit separately, or you can sit three people at the counter!" That's right, sir. My husband also joined in the protest, and finally (reluctantly?) we were seated inside. Our ramen order arrived in about 10 minutes. The medium curly noodles were chewy, and the soup was rich and flavorful. If it was just the plain ramen, I would rate it 3.8 at this point, but we splurged on the Hokkaido Special Ramen for 3000 yen! (The most expensive ramen I've ever ordered) Tender scallops, fragrant shrimp, juicy sous-vide chashu, crab claws, seaweed, quail eggs - it was a grand upgrade! Wow! This is the big, Hokkaido-style ramen! I wanted to try this kind of ramen in Hokkaido! However, another Asian couple who had ordered but didn't receive their ramen got very angry and left without eating (I only heard the last "We are leaving!"). The person we called to take our order happened to be the manager, and when my husband scolded him, he made the excuse that the staff didn't understand English. This day was still before the winter break for Japanese schools, and 70-80% of the hotel guests were foreigners! If they don't understand English, they should at least have a translation sheet ready. It might be a good idea to have Chinese and Korean translations as well for this customer base. The staff at the Hoshino Resorts Tower Main Building were generally able to handle English, but this restaurant was embarrassing as a Japanese person.