saasa904
I made a reservation for three people through Tabelog. The meat was pretty good for its price. However, the portion sizes are small, so if you go with a large group, it might not end up being cheap. It’s better for smaller groups since you can try a variety of dishes. The floor was slippery, and the table was sticky. I assume this is because of the grease from the cooking, but I would appreciate it if they could have a cleaning robot come in every day, at least for the floor. It was quite scary to walk to the restroom since the slippery floor could cause me to fall. The hand sanitizer in the restroom was empty, as well as the toilet paper. There were plenty of staff, but it felt like they weren’t really managing things well. I wonder if there weren't enough employees or if they just lacked motivation. The meat was decent, but overall, my experience was disappointing.
After making a reservation, when we arrived before 8 PM and placed our order, we were informed that "tonight’s last order is at 9 PM due to training." New customers coming in were told, “We’ll be closing at 8 PM for staff training,” which made me anxious. I placed my order early just to be safe. In the end, we could still order via mobile until 9 PM, but it felt like they wanted to close early and that left me on edge. When I tried to reorder the grilled kalbi, they said, “I’ll grill it for you!” but I wished they had mentioned that when I ordered the first time. The appetizer of minced meat hamburger was just placed in front of us without any explanation on how to cook it or what sauce to use, which would have been nice.
At checkout, I had issues with using points; the way they confirmed my use of points when I entered was awkward, and despite checking, my points weren’t applied in the end. I had to point it out, and they casually said, “We’ve applied the points for you!” Hmm... I didn’t have any completely terrible experiences, but there were many small issues that left me feeling unsettled. Plus, there wasn’t anything particularly special or unique about the food that would make me want to return. I don’t generally expect much from service or hospitality, but this experience made me realize I probably won’t come back. It wasn’t awful, but it wasn’t great either. It’s neither cheap nor expensive in the end. There are plenty of other BBQ places to choose from...