渡辺 潤
Phone response I received a call from a certain food website, but since there was no phone number for the restaurant, it was basically up to me to decide whether to use it or not. When I asked for the name and phone number, the person on the phone just asked, "Can two people come?" and when I said yes, that was it. It didn't seem like they were really interested in making a reservation. When I arrived, I saw a sign saying "You can use the Hokkaido Support Coupon here" under the entrance sign. Inside, even though there was only one group, the counter was left as it was after the previous customers left, enough for three groups. The way they left it made me lose my appetite before even eating. If there had been several groups of two people, I wonder what they would have done. We were finally seated, and after waiting for a while, we had to call out to the staff to start ordering. They brought us drinks and then brought vegetables and meat for the all-you-can-eat. There was no explanation of how to cook the food or how to eat it properly. The staff didn't explain anything about the hot pot or how to move the menu to make space for it. By this point, I was extremely irritated. ① The service was slow even though there was only one group. ② There was no explanation of how the restaurant works. ③ There was no explanation of how to eat the food properly. ④ There was no warning that the food was hot. ⑤ There was no explanation of how to eat the food on the walls. ⑥ There was no eating guidebook. ⑤ and ⑥ could be either way. Without any explanations, we started eating. There was no beef fat provided, and they didn't explain that if you didn't want it, you had to ask. We had to mix the vegetables and meat together and eat them as they were. There was no indication of what to do if there was a problem. They didn't even bring rice. We lost our appetite by this point and left halfway through the all-you-can-eat meal, even though we had 90 minutes. On the way out, I was disappointed to find out that the Hokkaido Support Coupon couldn't be used, even though there was a sticker on the door saying it could. When I asked about it, they said it was a mistake. Probably, only coupons bought at the post office are valid, not the ones from certified stores, which are confusingly similar. We paid in cash and left, but there was no basic courtesy of aligning our shoes for an easy exit. There was no farewell or any kind of send-off. I overheard a conversation between a certain girl and someone who seemed to be the owner or manager of the restaurant, scolding her. The staff were also talking about personal matters like being poor and having problems with their feet, which customers shouldn't hear. If this had been another restaurant in Susukino, I would have asked them to close down. For us, eating out is a special occasion, and this experience made me think poorly of Genghis Khan in Susukino. As a customer, I might associate all Genghis Khan restaurants with this one bad experience.

