なおび
I have used this place a few times at night, but this was my first time visiting for lunch. At night, they serve fresh horse sashimi, and it's a cozy izakaya. The restaurant isn't very big, with tables and a counter on the first floor, and a tatami room on the second floor that can accommodate around 10 people for a party. Since there aren't many lunch options around here, customers do come in during lunchtime, so I made a reservation the day before. They told me that since the menu is limited, if I call in the morning of the reservation day, they would hold the table for me. So, I called again around 11 am on the day of the reservation and ordered food for 3 people, including my guests.
On the day of the reservation, I arrived about 5 minutes early. I asked to be seated on the second floor, but was made to wait on the first floor for a while. Despite having made a reservation for the number of people, why was I made to wait? Finally, I was taken to a cramped table set up for a birthday celebration for two people. They seemed apologetic and said, "If other tables become available, you can move." However, after about 5 minutes, a larger table for four became available, so we were able to move to a more comfortable spot, but we had to wait again. In the end, the food arrived about 30 minutes after we were seated. It was the same time that the order of the people who arrived after us was served. It's like there was no point in making a reservation in advance. I understand it's busy during lunchtime, but we had reserved the time, number of people, and menu in advance. They seemed to only have prepared the quantity, but not the actual cooking. If I had known it would be like this, I wouldn't have brought guests. I feel terrible for making them wait so long. By the way, we ordered the daily lunch special, which included fried chicken, salad, rice, miso soup, and a drink after the meal. Speaking of which, when the food was brought out, they asked, "May I take your drink order?" I requested an iced coffee, and they brought it to me in the middle of my meal. The timing of serving the food and drink was off! The food itself was delicious, but the service was lacking. It's a shame. It's fine if you can wait leisurely, but I will reconsider using this place for lunch in the future.